Help Center

Have You Tried Turning It Off and On Again

Every answer below is completely accurate and will not help you in the slightest. That is not a bug. We checked.

Articles People Read Twice, Hoping

Sorted by how often they fail to resolve the issue. Descending.

The app updated and I can’t find anything.

Correct. The update moved everything in order to improve your experience. What you want is now three taps deeper, inside a menu called More, beneath a heading called Other. It will move again in the spring, and we will call that an improvement too.

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How do I turn off notifications?

Open Settings, then Notifications, then the app, then Advanced, then Categories, then switch off all eleven categories individually. You will miss one. It will be the loud one, and it will find you at 6:04 a.m.

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I accepted the cookies. Why is it still asking?

You accepted those cookies. This is a different banner, from a different vendor, asking about legitimate interest — which is a legal term meaning theirs, not yours. There are eleven hundred vendors. Reject All is at the bottom, in grey, and it is a different size on purpose.

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My smart bulb won’t connect.

The bulb is on the 2.4GHz network. Your phone is on the 5GHz network. The hub is on neither and has been quietly offline since a firmware update it applied without asking. The bulb, meanwhile, works perfectly as a bulb. There is a switch on the wall. There always was.

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The AI gave me a wrong answer.

It gave you a confident answer. You supplied the assumption that those were the same thing. In fairness, so did we, and we built it.

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I can’t find anything to watch.

You have four subscriptions and you have been scrolling for forty minutes. This is not a fault. This is the product working exactly as designed, and you are, right now, the engagement metric someone will be very pleased about on Monday.

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My password was rejected.

Passwords must contain a capital letter, a number, a symbol, and nothing you could ever plausibly remember. Yours failed the last requirement. Also, it cannot be one of your previous twenty-four passwords, which we do not store, except for the purposes of checking that.

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It says you’ve updated your privacy policy.

We have. You will now click Agree, because the alternative is reading it, and we have both been here before. The changes are on page nine. They are not in your favor.

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Everything is running slowly.

You have forty-seven tabs open. Nine are playing audio. One of them is the one you are looking for, and closing the other forty-six is the only known method of finding it.

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The update said “performance improvements and bug fixes.”

It did. We diffed it. A button moved four pixels to the left and the icon is now slightly rounder. Performance is unchanged. The bug you reported is fine, thank you for asking, and celebrated its second birthday last week.

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How do I cancel?

We have a chat widget for that. It opens with one question, and none of the available answers is "cancel." Selecting "Something else" returns you to the first question. Some users report success by leaving the country.

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Why does my TV make me sign in every single week?

Security. Your password is the one from 2019 with a number after it, and you know which number, and it is still not the right one. The on-screen keyboard is arranged alphabetically to make this take longer.

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Still Stuck

Then You’ll Want a Human

Our support team is available around the clock, in the sense that the clock continues regardless. Typical first response: within one business era.

Open a Ticket

Average resolution time: eventually. Customer satisfaction: 2.0 out of 5, our highest ever.